Frequently Asked Questions (FAQs)

Get quick and easy answers to your most common questions.

Ver y cambiar pedidos

P: ¿Dónde está mi pedido?
R: Puede ver sus pedidos más recientes en la página Historial y seguimiento de pedidos. Pueden haber momentos donde un pedido recién realizado no aparezca inmediatamente hasta que la solicitud de pedido se haya procesado completamente por nuestros sistemas comerciales. Si hay un problema con el pedido, generalmente lo contactará nuestro equipo de soporte al cliente.

Vínculos relacionados

P: ¿Puedo hablar con alguien sobre el pedido que realicé?
R:
P: ¿Cómo sigo mi pedido?
R: Simplemente Iniciar sesión y diríjase a la sección Historial y seguimiento del pedido en Mi Cuenta. El pedido más reciente se debe enlistar primero. El número de seguimiento (si está disponible) se mostrará en la columna de seguimiento de pedido. Nota: algunos métodos de entrega pueden no brindar información de seguimiento.

Vínculos relacionados

P: ¿Qué debo hacer si el producto se daña en la entrega?
R: Nuestra mercadería se embala cuidadosamente en nuestros centros de distribución para su entrega, sin embargo, estamos conscientes que puede ocurrir daño en la entrega, a pesar de estas precauciones. Si ocurre algún daño, contáctese con nuestro servicio al cliente en 01.800.463.9275 o envíenos un correo electrónico a customerservice@newark.com.
P: ¿Puedo cancelar un pedido?
R: Debido a la eficiencia del proceso de pedido por Internet, puede que no sea posible evitar la entrega de artículos una vez que se ha realizado el pedido. Sin embargo, puede solicitar una devolución para artículos elegibles usando nuestro formulario de solicitud de devolución.
P: ¿Cómo consigo una copia de la factura?
R: Puede ver e imprimir facturas desde la página Historial y seguimiento de pedidos. Si necesita que se le envíe una copia en papel, vaya al formulario de solicitud de factura y siga las instrucciones proporcionadas.

Vínculos relacionados

P: ¿Cómo acelero un pedido?
R: Debido a la eficiencia del proceso de pedido por Internet, puede que no sea posible acelerar la entrega de los artículos una vez que se ha realizado el pedido. Sin embargo, puede llamar a nuestro soporte al cliente al 01.800.463.9275 (L-V 8:00 a.m. - 6:00 p.m.) para ver si se puede acelerar el pedido.

 

Devolver un producto

P: ¿Cómo devuelvo un producto?
R: Diríjase a nuestro formulario de solicitud de devolución de un producto en línea para solicitar un número de autorización de devolución de materiales (RMA). Recibirá instrucciones sobre cómo preparar su paquete para devolver una vez que recibe el RMA.

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Placing Orders

Q: What does it mean when a part is backordered?
A: Occasionally, demand for certain products can lead to them being temporarily ‘out of stock.’ However, if you still want this item and don't mind waiting, we are happy to accept orders and ship it once stock becomes available.
Q: Can I download or email my cart?
A: If you want to save your cart online for purchase later you can use the saved carts feature.
Q: What are order minimums and multiples?
A: Certain products like resistors or cable come in reels or packs of set length or quantity. They are not available for sale in quantities below certain levels because it is not economical to package them in smaller quantities.
Q: How do I apply a voucher code to my order?
A: You can enter a voucher code on the shopping cart page. When you have entered a valid voucher code, press the “Apply” button and the cart total should display the updated discounted total.

Related Links

Q: How do I check out from my saved cart?
A: You cannot directly check out from the saved cart page. You must add items from a saved cart to your current cart for check out. For more details visit the Saved Carts page.

Related Links

Q: Can I save my shopping cart and complete my order later?
A: Yes. In the shopping cart, you can save your cart by entering the name of your choice in the Save cart field, then click "Save cart". The saved cart is then available in My Account.
Q: Can I speak to someone about a problem on the website?
A:
  • Try our live support (Mon-Fri, 8:00 AM - 8:00 PM EST)
  • Email web site support: websupport@newark.com
  • Phone web site support: 1 800 639 2758
Q: Is this shipping to a U.S. freight forwarder for export?
A: A freight forwarder exports your shipment for you. If you are shipping to a freight forward service, we are required to ask for the address of the ultimate destination.
Q: What is the character limitation for Purchase Order (PO) number?
A: Maximum 17 character is allowed for PO number.
Q: I cannot see the card I added for future orders in Checkout or in My Account?
A: We are not permitted to store cards that are declined on first use. In this situation you will be required to enter and store the card details again. This can be done during your next order or in My Account.
Some organisations allow their buyers to use the same card for purchases. If a previous user removes the right for the card to be stored, we will no longer be able to store the card. Simply re-enter the card details and select to store the card for future use.

 

Product Information

Q: Can I speak to someone about technical product information?
A:
  • Try our live support (Mon-Fri, 8 AM to 8 PM EST)
  • Email technical support: tech_support@newark.com
  • Call technical support: 1 877 736 4835 (Mon-Fri, 8 AM to 8 PM EST)
Q: Can I get help to find a product?
A:
  • Try our live support (Mon-Fri, 8 AM to 8 PM EST)
  • Email technical support: tech_support@newark.com
  • Call technical support: 1 877 736 4835 (Mon-Fri, 8 AM to 8 PM EST)
Q: How do the search filters work?
A: Check the box to filter by selected parameters then click “Apply”.

For parametric filters, the available filters will automatically update with each selection, however you still need to click “Apply” to see the updated product list that matches your filter selection.


You can disable the automatic update by unchecking the “Auto Apply filters” check box above the parametric boxes.

For more information visit the Searching for Products page.

Related Links

Q: How do I stop product notifications?
A: Simply Log In and go to the My Account: Product Notifications and follow the instructions provided for removing a notification.

Related Links

Q: What is a substitute item?
A:
  • An exact substitute is functionally identical (same form, fit and function) but has a different unit of measure from the same manufacturer.
  • An upgrade substitute is a product that has been improved by the same manufacturer.
  • A suggested substitute is a product that is functionally similar with similar form and fit.

 

My Account

Q: How do I reset/change my password?
A:

Forgot Password

If you have forgotten your password, you can easily request your password to be reset.

Change password

If you remember your current password, simply Log In and go to the My Account: Change password page and follow the instructions provided.

Related Links

Q: How can I request my username?
A: If you have forgotten your username, you can easily request your username to be sent to the email address in your profile.

Related Links

Q: How do I change my billing/invoice address?
A: You may submit a request to update your invoice address by Logging In and going to your Address Book. Select the address you first used to open your account with us and update the information. When you submit the form, our support team will be notified to verify the address and will make the update in our business systems.

Related Links

Q: How do I get set up to pay on account?
A: You may request a trade account when you register and place your first order on this site.

NOTE: Orders may be delayed while business credit verification is performed.

You can also contact us to set up an account.

Related Links

Q: What characters can be used when filling in forms?
A: The following characters can be used when filling in forms:.
  • a-z  A-Z  0-9
  • All punctuations and most special characters except ‘|’ ‘,’ (comma) & ‘\’ (Note: fields such as post codes, phone numbers etc. will not accept special characters)