Press Releases

Newark element14's Live Chat online technical service now 24/5


Longer service hours support longer working days for electronic design engineers

Committed to offering engineers the broadest selection of electronic components and most comprehensive technical information, leading multi-channel electronics distributor Newark element14, part of the global Premier Farnell Group,announces that it is has extended its service hours for online technical support to 24 hours a day, Monday through Friday. Service can be initiated by clicking the Live Support Online button at the distributor's homepage at

"Today's design engineers must work longer hours to meet compressed design cycles, and facility engineers typically work in shifts," comments David Shen, Global Head, Technical Marketing, Premier Farnell. "Customers can now confer with our team of engineers through Newark element14's website, anytime Monday through Friday, whether a product or application question occurs to them on the job or at home.'

Members of Newark element14's global technical support team must meet stringent qualifications. Each engineer has an average of 9 years of experience, and undergoes continual training on the newest and proven technologies. The team offers multi-tier support: level one for general inquiries, such as providing cross-references and level two for more complex and specialty questions.

This enhancement is central to the company's high service value proposition. To that end, Premier Farnell recently launched a comprehensive technical portal and community at which provides electronic design engineers around the globe with one place to collaborate with peers and experts and research and refine their designs.

About Newark element14

Newark element14, a subsidiary of global distributor Premier Farnell Ltd, is North America's leading small-quantity distributor of electronic components and test equipment, and its #1 source for RoHS compliant parts and information. RoHS is the acronym for the European Union's Restrictions of certain Hazardous Substances directive, which took effect July 1, 2006.

Visited by thousands of engineers and electronics buyers each week, Newark element14's RoHS Express site at provides critical information to help companies transition to compliance, including: the latest news, on-demand lead-free soldering webinars, downloadable step-by-step guides to compliance and updates on US and Canadian green laws.

In addition to offering the broadest electronics selection from 440+ top manufacturers for same-day shipping, Newark element14 provides a unique range of value-added services at no charge, including, RoHS Bill of Materials updates, eProcurement implementation and support, and automatic re-reeling for components.

With multiple sales channels, customers do business with Newark element14 through contact centers, a local branch network in the US, Canada, Mexico and Brazil, a dedicated field sales force and a world-class website at The holder of a General Services Administration schedule (#GS-06F-0044M,) Newark element14 also supports federal government customers through a dedicated website,, and a specially trained team of representatives.

Newark element14's parent company, Premier Farnell Ltd, is a leading global marketer and distributor of electronic, maintenance repair and operations (MRO) and specialist products and services, trading in more than 100 countries with a database of 2 million customer contacts. For general information, visit and Also, you can reach Newark element14's media contact, Janice Fleisher, at 773.907.5941 and at jfleisher@Newark

© Copyright 2007. Newark element14 is a service mark of Premier Farnell Corp. All other trademarks, product or service names displayed in this release, registered or unregistered, constitute the intellectual property of their respective holders.

About Newark element14