Newark element14 Inone Expands Its Technical Support Team
CHICAGO (May 4, 2004)
Increased technical expertise demonstrates Newark element14's continued commitment to design engineers
Newark element14, a subsidiary of global Premier Farnell plc (NYSE:PFP, LSE:pfl) and the leading small-quantity distributor of electronic components and test equipment in North America, today announced that it has expanded its technical support capability. Twenty engineers are now available to provide design customers with expert product and application-related assistance.
The technical team, located at the company's headquarters in Chicago, has received much of its product training from Newark element14 suppliers. Team members have overall product knowledge of the complete Newark element14 offering, as well as category-specific expertise in semiconductors, passives, connectors and power.
"With our March announcement that we will be adding 40,000 new products in 2004, and now the expansion of our technical support team, we continue to demonstrate our commitment to serving the design engineer," said Eric Smith, market segment director, design engineers, at Newark element14. We expect to add more engineers to our team as demand grows."
Twenty-five year veteran engineer Steve Trinco has been hired to lead the technical support team. Trinco has previously managed technical support groups and field application engineers in the computer, automatic test and telecommunications industries, at such companies as Tellabs.
Design engineers can access technical support by calling a Newark element14 representative at 1.800.4.Newark element14 (463.9275), or by conducting a live online chat at www.newark.ca.
The Newark.com site offers a database of 1.2 million products, a parametric search capability, a dedicated information portal for design engineers and manufacturers' datasheets.
About Newark element14
Newark element14, a subsidiary of global distributor Premier Farnell Ltd, is North America's leading small-quantity distributor of electronic components and test equipment, and its #1 source for RoHS compliant parts and information. RoHS is the acronym for the European Union's Restrictions of certain Hazardous Substances directive, which took effect July 1, 2006.
Visited by thousands of engineers and electronics buyers each week, Newark element14's RoHS Express site at www.element14.com/community/community/legislation provides critical information to help companies transition to compliance, including: the latest news, on-demand lead-free soldering webinars, downloadable step-by-step guides to compliance and updates on US and Canadian green laws.
In addition to offering the broadest electronics selection from 440+ top manufacturers for same-day shipping, Newark element14 provides a unique range of value-added services at no charge, including, RoHS Bill of Materials updates, eProcurement implementation and support, and automatic re-reeling for components.
With multiple sales channels, customers do business with Newark element14 through contact centers, a local branch network in the US, Canada, Mexico and Brazil, a dedicated field sales force and a world-class website at www.Newark.com. The holder of a General Services Administration schedule (#GS-06F-0044M,) Newark element14 also supports federal government customers through a dedicated website, www.teamgov.com, and a specially trained team of representatives.
Newark element14's parent company, Premier Farnell Ltd, is a leading global marketer and distributor of electronic, maintenance repair and operations (MRO) and specialist products and services, trading in more than 100 countries with a database of 2 million customer contacts. For general information, visit www.Newark.com and www.premierfarnell.com. Also, you can reach Newark element14's media contact, Janice Fleisher, at 773.907.5941 and at jfleisher@Newark element14inone.com.