Shipments 

We offer a variety of shipping methods for your order. Once your order is shipped, we'll notify you via email, informing you of the tracking number so you always know where your order is. Below is a list of common shipping questions.

Choosing a Shipping Method

When will my order be shipped?
When do you ship orders received on Saturday or Sunday?
Do you have Saturday delivery?
What is standard delivery?
What shipping methods are available?
What are my choices for backorder preferences?

International Shipping

Do you ship outside of the United States?
My order needs to be shipped overseas. When will it be shipped?
What is a Freight Forwarder?

Special Handling and Charges

How do you determine shipping and handling charges?
How does Newark/element14 ship large items?
How do I change my account's special handling instructions?
What should I do if product is damaged in shipment?
My order requires special handling. When will it be shipped?

Using Order Notes

What are order notes?
Where will my notes appear?
What is the Supplier Direct Ship Handling Fee?

When will my order be shipped?

Your order will ship the same day when you meet the cut-off times specified below. These cut-off times are guaranteed Monday - Friday (excluding holidays) for orders shipped within the contiguous United States. Orders received on Saturday and Sunday will be shipped on the next business day.

(Please note: Orders on credit review may take longer to process.)

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When do you ship orders received on Saturday or Sunday?

Orders received on Saturday or Sunday will be shipped the next business day.

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Do you have Saturday delivery?

Yes. If you're placing your order on Friday and need it on Saturday, select a Saturday delivery shipment method. You'll be charged the next day rate plus an additional $15.00.

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What is standard delivery?

Select standard delivery to receive the best shipping deal available from us.

By using standard delivery, you'll receive your shipment in 2 to 3 days, but you'll only be charged ground rate. Guaranteed!

If you have a service agreement with us, choose standard delivery. We'll send your order based on the shipping terms outlined in your service agreement.

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What shipping methods are available?

We offer you numerous carrier method options. Here are guidelines you can follow to select the most economical method for your order.

Standard Delivery - You'll receive your shipment in 2 to 3 days, but you'll only be charged ground rate. Guaranteed!

For urgent delivery, select an air shipment method. We work with Airborne, FedEx, and UPS to deliver your order quickly.

For large, heavy items and special handling, select a ground method.

For orders being shipped to APO and FPO destinations, select USPS.

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What are my choices for backorder preferences?

For backorder preferences, you may choose from the following:

• Backorder allowed - We'll ship in-stock items immediately and place any out-of-stock items on backorder. Backordered items will be shipped as they become available. Therefore, your order may arrive in single or multiple shipments.
• Ship order complete - If any items in your order are out of stock, we'll hold your order until all items become available. Your order will arrive in one shipment.

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Do you ship outside of the United States?

Yes. We ship to all countries except for Cuba, Iran, Iraq, Libya, North Korea, and Syria.

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My order needs to be shipped overseas. When will it be shipped?

If your order is placed by 6:00pm EST, Monday - Friday (excluding holidays) it will be shipped the same day. Guaranteed. Orders placed on Saturday or Sunday will be shipped on the next business day.

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What is a Freight Forwarder?

A Freight Forwarder exports your shipment for you. If you are shipping to a Freight Forward, we ask for the address of the ultimate destination.

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How do you determine shipping and handling charges?

Shipping charges are based on weight, carrier method, and distance. The total cost can only be determined at the time of shipment.

Newark/element 14 now offers automated exact tax and freight which is displayed on the review page at the time of order. This feature, developed in response to customer feedback, eliminates the need for electronics buyers to reconcile estimated charges on their purchase orders with the actual costs displayed on their invoices. Exact tax and freight is available for all in-stock products, whether customers order at www.newark.com or by phone at 1.800.463.9275

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How does Newark/element14 ship large items?

For heavy shipments, common carrier truck is most economical. Charges are F.O.B. shipping point.

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How do I change my account's special handling instructions?

You'll need assistance from a service representative to change your account's special handling instructions. Use to start an online chat with a service representative immediately. Or call 1-800-639-2758.

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What should I do if product is damaged in shipment?

Our merchandise is carefully packed for shipment by our distribution centers, or is prepackaged by our suppliers in compliance with carrier requirements. However we realize that shipment damage may occur in spite of these precautions.

Please check all shipments when they are delivered for shortages or external signs of damage. If you find a problem, notify the driver of all the items involved. If containers in your shipment appear damaged, you should immediately unpack them and inspect the contents. If there is damage, have the driver write a detailed description of the damage on both copies of the freight bill, and have the driver sign the freight bill. Even if the containers in your shipment appear undamaged, you should still unpack and examine them as soon as possible. If you find concealed loss or damage, immediately report it to the carrier. Please do not dispose of any containers or packing material before any carrier inspection.

Please note: You must file any claims, with supporting documentation, in accordance with the terms of the carrier responsible for your delivery. Failure to do so will result in the carrier refusing to honor the claim. For your protection, our billings include insurance for damage or loss in transit.

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My order requires special handling. When will it be shipped?

If your order is placed by 4:00 pm EST, Monday - Friday (excluding holidays) it will be shipped the same day. Guaranteed. Orders placed on Saturday or Sunday will be shipped on the next business day.

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What are order notes?

Order notes let you attach information to your order for use by you and your company. They will appear on all correspondence regarding your order. As you checkout, the shipping page has a field named "Order Notes", enter your notes into this field to take advantage of this feature.

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Where will my notes appear?

Order notes will appear on all correspondence regarding your order for use by you and your company.

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What is the Supplier Direct Ship Handling Fee?

Supplier Direct Ship items that have a service charge indicated are coming from our Farnell warehouse. The service charge will be $20 per order, in lieu of a freight charge for Farnell items.

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