Newark's Live Chat online technical service now 24/5
Longer service hours support longer working days for electronic design engineers
CHICAGO-AUGUST 11, 2009, Committed to offering engineers the broadest selection of electronic components and most comprehensive technical information, leading multi-channel electronics distributor Newark, part of the global Premier Farnell Group,announces that it is has extended its service hours for online technical support to 24 hours a day, Monday through Friday. Service can be initiated by clicking the Live Support Online button at the distributor's homepage at www.newark.com
"Today's design engineers must work longer hours to meet compressed design cycles, and facility engineers typically work in shifts," comments David Shen, Global Head, Technical Marketing, Premier Farnell. "Customers can now confer with our team of engineers through Newark's website, anytime Monday through Friday, whether a product or application question occurs to them on the job or at home.'
Members of Newark's global technical support team must meet stringent qualifications. Each engineer has an average of 9 years of experience, and undergoes continual training on the newest and proven technologies. The team offers multi-tier support: level one for general inquiries, such as providing cross-references and level two for more complex and specialty questions.
This enhancement is central to the company's high service value proposition. To that end, Premier Farnell recently launched a comprehensive technical portal and community at www.element-14.com which provides electronic design engineers around the globe with one place to collaborate with peers and experts and research and refine their designs.
Newark, part of the global Premier Farnell Group, and a leading multi-channel, high-service electronics distributor supporting millions of engineers and purchasing professionals across the Americas, is known for offering the broadest selection of components and test equipment from 440+ top manufacturers for design engineer and maintenance professionals. With multiple sales channels, customers do business with Newark through contact centers, a local branch network, field sales force and a world-class website at www.newark.com that offers exclusive tools to manage, track and review purchases, quotes and invoices online. Committed to innovation and reducing its environmental impact, Newark has been making a difference in the electronics industry for 75 years.
Janice Fleisher, PR Manager, Newark