Update Addresses

Adding and updating addresses saves time in checkout

You can add, edit, or delete addresses in the Address book section under My Account. Addresses saved here can be used for either billing or shipping purposes.

NOTE: If you change the address with which you opened your account, it will be reviewed by our customer service staff and verified before it is changed in our systems. There will be a message indicating when you attempt to change this address if you have more than one address in the address book.

Faster Checkout

When checking out, it is now possible to add new addresses in addition to your current address.

NOTE: If you have multiple addresses and credit/debit cards, you can set your order preferences to default which address and payment should be used when you return to order again.

My Account

Q: How do I reset/change my password?
A:

Forgot Password

If you have forgotten your password, you can easily request your password to be reset.

Change password

If you remember your current password, simply Log In and go to the My Account: Change password page and follow the instructions provided.

Related Links

Q: How can I request my username?
A: If you have forgotten your username, you can easily request your username to be sent to the email address in your profile.

Related Links

Q: How do I change my billing/invoice address?
A: You may submit a request to update your invoice address by Logging In and going to your Address Book. Select the address you first used to open your account with us and update the information. When you submit the form, our support team will be notified to verify the address and will make the update in our business systems.

Related Links

Q: How do I get set up to pay on account?
A: You may request a trade account when you register and place your first order on this site.

NOTE: Orders may be delayed while business credit verification is performed.

You can also contact us to set up an account.

Related Links

Q: What characters can be used when filling in forms?
A: The following characters can be used when filling in forms.
  • a-z, A-Z, 0-9
  • All punctuations and most special characters except ‘|’ & ‘\’ (Note: fields such as post codes, phone numbers etc. will not accept special characters)