Returning a Product

What is the return policy?

Returns are accepted within 60 days of the original invoice date. Returns must be in the original packaging, and in resalable condition. See full Terms and Conditions for more details.

Are any items not returnable?

Most products can be returned, but there are a few exceptions. Special ordered "Not in Catalog Items" or those specified as "Non-Cancelable/Non-Returnable" (NC/NR) are not returnable.

What about returns for warranty issues outside the normal return period?

If the product is defective within the manufacturer’s warranty, please contact our Customer Service at 1 800 463 9275 (Mon-Fri, 8:00 AM - 8:00 PM EST), as we may be able to facilitate the process of the warranty return. However please be advised, there are some manufacturers who prefer to deal directly with you (end user).

What are the steps to return a product?

  1. Request a RMA number (Return Materials Authorization) using one of the following methods:
    1. Log-in to your web account. Go to the Order Status & Tracking section and find the order/product you want to return. Click on the “Return Product” link, fill-in remaining information and submit.
    2. Or - Find the order info from one of the following: packaging slip, invoice or order confirmation email, and then input info into below form and submit.
    3. Or (Mon-Fri, 8:00 AM - 8:00 PM EST) Click on Live Support (Chat), or Call Our Customer Service at 1 800 463 9275.
      Please note: For online form, we strive to respond within 24 hours of receiving the request (excluding weekends).
  2. Include or print the provided RMA number on return shipping package. (Items without a RMA will not be accepted, and returned to sender.)
  3. Ship the product back to location provided when RMA is provided. Return freight charge must be prepaid. C.O.D. returns cannot be accepted.

When we receive your returned product, we seek to issue a credit within 48 hours. Any questions, please don’t hesitate to chat with us, or call 1 800 463 9275 (Mon-Fri, 8:00 AM - 8:00 PM EST).

Request a Return Material Authorization (RMA)

Contact Information

*Required field

Order Information

Newark element14 Part NumberQuantityReason for Return

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Products returned without a Return Materials Authorization Form will not be accepted. All Return Materials Authorizations are conditional and are not final until the product is received and inspected by the companyName (Newark element14). Credit will be issued at the original price charged less handling and transportation charges, where applicable. Returns may be subject to a minimum 15% restocking charge. All claims for shortages must be made within 72 hours of receipt of product.

If you are unsure if your product is returnable, you may contact us at:

  • Try our
    live support (Mon-Fri, 8:00 AM - 8:00 PM EST)
  • Email customer service: customerservice@newark.com
  • Call customer service: 1 800 463 9275 (Mon-Fri, 8:00 AM - 8:00 PM EST)

Returning a Product

Q: How do I return a product?
A: Please go to our online return a product request form to request a return materials authorization (RMA) number. You will receive instructions on how to prepare your package for return once you receive the RMA.

Related Links

Q: What is the return policy?
A: Returns are accepted within 60 days of the original invoice date. Returns must be in the original packaging, and in resalable condition. See full Terms and Conditions for more details.
Q: Are any items not returnable?
A: Most products can be returned, but there are a few exceptions. Special ordered "Not in Catalog Items" or those specified as "Non-Cancelable/Non-Returnable" (NC/NR) are not returnable.

Related Links

If you are unsure if your product is returnable, you may contact us at:

  • Try our
    live support (Mon-Fri, 8:00 AM - 8:00 PM EST)
  • Email customer service: customerservice@newark.com
  • Call customer service: 1 800 463 9275 (Mon-Fri, 8:00 AM - 8:00 PM EST)