You may search/browse for products, and view product details, without registering. However, registration is required to place orders and to use some of the extra features of this website.
If you register online, you can take advantage of the following features of this site:
- Online live chat with product technical support
- Status tracking information on recently placed orders
- Save carts for quick reordering
- Create favorites lists
- Easy checkout with saved addresses and payment methods
- Schedule orders for future delivery
- View order history and invoices online
- Persistent shopping cart - log in from any computer, tablet, or smart phone device to see items in your cart.
NOTE: If you are an existing offline customer, you must still register to place and view orders online the first time. You will be able to see all your orders under the order history regardless of whether you placed them by phone, fax, email, or online. When registering, we will match the online account to your offline account based on the information you provide us on the registration page. Please note that the matching process may take additional time and if your order is placed after hours or on the weekend/holiday, it may occur the next business day.
Once you are registered, log in to checkout and use some of the extra features of our website including: live chat with product technical support, saved carts, favorites lists, order status & tracking, and scheduled orders, etc.
Problems logging in?
Q: How do I reset/change my password?
Q: How can I request my username?
If you have forgotten your username, you can easily request your username
to be sent to the email address in your profile.
Q: How do I change my billing/invoice address?
You may submit a request to update your invoice address by Logging In
and going to your Address Book
. Select the address you first used to open your account with us and update the information. When you submit the form, our support team will be notified to verify the address and will make the update in our business systems.
Q: How do I get set up to pay on account?
You may request a trade account when you register and place your first order on this site.
NOTE: Orders may be delayed while business credit verification is performed.
You can also contact us to set up an account.
Q: What characters can be used when filling in forms?
The following characters can be used when filling in forms.
- a-z, A-Z, 0-9
- All punctuations and most special characters except ‘|’ & ‘\’ (Note: fields such as post codes, phone numbers etc. will not accept special characters)